Last Updated: 23 April, 2025
Thank you for choosing Metket LLC! This Shipping Policy outlines how we handle order processing, shipping timelines, and delivery. By placing an order on lifestyle.metket.com, you agree to these terms.
Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
- Delays may occur due to high order volume, inventory checks, or payment verification.
Shipping Options & Costs
We partner with Printful to fulfill orders and ship them. Below are your options:
| Shipping Method | Delivery Timeframe | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Free for orders over $50 |
| Expedited Shipping | 2–5 business days | $9.99 |
| International Shipping | 10–21 business days | Calculated at checkout |
Note:
- Shipping costs are calculated at checkout based on weight, destination, and method.
- Free shipping applies to contiguous US orders over $50 (excluding Alaska, Hawaii, and territories).
Delivery Timeframes
- Domestic (US): 5–10 business days for standard shipping.
- International: 10–21 business days (varies by country and customs processing).
- Delays: Weather, carrier issues, or customs may extend delivery times. We are not liable for delays beyond our control.
International Shipping
- We ship to most countries. Confirm availability at checkout.
- Customs & Duties: International customers are responsible for taxes, duties, or fees. Metket LLC does not cover these costs.
- Restricted Items: Some countries prohibit specific products. Orders may be rejected by customs; refunds will not be issued for seized items.
Order Tracking
- A tracking number will be emailed once your order ships. Track your package via the carrier’s website (e.g., USPS, FedEx, DHL).
- Contact us at [email protected] if tracking information is missing or unclear.
Changes & Cancellations
- Order Changes/Cancellations: Requests must be made within 24 hours of purchase (before processing begins). Contact us immediately at [email protected].
- Address Changes: Update your shipping address within 1 hour of ordering. After processing, we cannot guarantee changes.
Lost or Damaged Packages
- Lost Packages: Contact us within 14 days of the estimated delivery date for investigation.
- Damaged Items: Notify us within 7 days of delivery. Include photos and order details. We’ll replace or refund the item.
Returns & Exchanges
See our Return & Exchange Policy for details.
Contact Us
For shipping-related questions:
- Email: [email protected]
- Phone: +1 302 269 6306
- Address: Metket LLC, 30 N Gould ST STE R, Sheridan, WY 82801, USA
